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Privacy

Welcome to the DeCare Dental Web site. We appreciate your interest in us and hope to make your online experience enjoyable and secure. Your privacy is very important to us and we will make every reasonable effort to safeguard any information we collect.

Personal Information (Including Social Security Number) Privacy Protection Policy

DeCare Dental maintains policies that protect the confidentiality of personal information, including Social Security numbers, obtained from its members and associates in the course of its regular business functions. DeCare Dental is committed to protecting information about its customers and associates, especially the confidential nature of their personal information (PI).

Personal Information is information that is capable of being associated with an individual through one or more identifiers including but not limited to, a Social Security number, a driver’s license number, a state identification card number, an account number, a credit or debit card number, a passport number, an alien registration number or a health insurance identification number, and does not include publicly available information that is lawfully made available to the general public from federal, state or local government records or widely distributed media.

DeCare Dental will not use or share Social Security numbers or personal information with anyone outside the company except when permitted or required by federal and state law.

DeCare Dental Associates must only access Social Security numbers or personal information as required by their job duties. DeCare Dental has in place a minimum necessary policy which states that associates may only access, use or disclose Social Security numbers or personal information to complete a specific task and as allowed by law.

DeCare Dental safeguards Social Security numbers and other personal information by having physical, technical, and administrative safeguards in place.

If you have questions regarding this policy, please contact Customer Service by dialing the number that is located on the back of your ID card.

HIPAA Notice of Privacy Practices

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule allows members the right to receive a notice that describes how individual health information may be used and/or disclosed and how to acquire access to this information. DeCare Dental and its affiliated health plans are federally mandated to send a notice (Notice of Privacy Practices) to members of their fully insured health benefits plans.

DeCare Dental and its affiliated health plans have developed the following Notices of Privacy Practices based upon Federal and individual State regulations. Please select the appropriate link(s) below, as they apply to you.

Please note: If you are a member of an Administrative Services only (ASO) group health plan, these notices do not apply to you. If you are not sure what applies to you, please contact your plan administrator through your employer's office.

Contacting the Privacy Office

DeCare Dental's Privacy Office is available to answer privacy questions or for reporting privacy issues. You may contact the Privacy Office by calling the customer service number on the back of your ID card or write or fax us at:

DeCare Dental, Attn: Privacy Officer DeCare Dental, P.O. Box 29, Minneapolis, MN 55440-0029. Fax #: 651-768-1309

Privacy Authorization Forms

DeCare Dental is fully committed to the spirit and letter of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including but not limited to the Privacy Rule that was issued pursuant to HIPAA. A major provision of the Privacy Rule is to safeguard sensitive, personal information about members. This information is referred to as Protected Health Information (PHI), and includes individually identifiable health care and demographic data.

HIPAA allows DeCare Dental to use and disclose certain member information for clearly defined treatment, payment and health care operations (TPO). However, members have the right to restrict the release of information about them beyond these uses. The Individual Authorization Form provides the means for members to identify who can see their PHI and what specific PHI can be seen for purposes other than TPO. If you need to have your PHI disclosed to someone outside of DeCare Dental for purposes other than TPO, complete the form and submit it to DeCare Dental. This address is located on the back of your DeCare Dental identification card. If you have questions, please contact customer service. The telephone number is on the back of your identification card. 

If you do not have a DeCare Dental identification card, please contact us at 1-800-371-6561.

Member Authorization Form

The above links can only be viewed using Adobe Acrobat Reader. If you don't have Adobe Acrobat Reader, you can download a free copy by clicking here.

Contacting You

We, including our affiliates or vendors, may call or text you using an automated telephone dialing system and/or a prerecorded message to any telephone numbers provided by you.  Without limitation, these calls may be to let you know about treatment options or other health-related benefits and services.

Web Privacy Statement

Your privacy is very important to us and we will make every reasonable effort to safeguard any information we collect.

What information will we collect?

Information may be collected in the following ways on this Web site:

Cookies and other tracking technologies

When you visit the decare.com Web site, we send one or more cookies to your computer or other device. We also use other similar technologies such as tracking pixels, tags or similar tools when you visit our Web site. These technologies can collect data regarding your operating system, browser type, device type, screen resolution, IP address and other technical information, as well as navigation events and session information as you interact with our Web site. This information allows us to understand how you use the Web site. You can generally remove, block, or disable cookies using the settings in your Web browser.

Our Web site supports “Do Not Track” (“DNT”) by stopping the collection of information that allows us to tailor content based on your recent visits to the Web site and across third parties Web sites. When you enable DNT on your browser, we stop the collection of unique browser cookies that links your browser to visits to this Web site over time and across different Web sites. DNT does not prevent you from voluntarily disclosing personally identifiable information. Also, DeCare Dental does not control whether other parties may collect personally identifiable information over time and across Web sites, except for when the consumer accesses the decare.com Web site. Please see the privacy policies of the other Web sites you visit to understand the DNT provisions of those sites. Information on how to enable DNT on your browser can be found at the following locations:

Chrome: https://support.google.com/chrome/answer/114836

Firefox: http://support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature

Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/use-tracking-protection

Opera: http://www.opera.com/help/tutorials/security/control/#referrer

Safari: http://support.apple.com/kb/PH11952

The support functions for these browsers may change from time to time. DeCare Dental is not responsible and does not control the functionality of the browsers.

One of the service providers we may use to track and analyze usage of our Web site and mobile applications is Google Analytics, a third party analytics company. Google Analytics uses our cookie and log information (described below), in combination with personally identifying information we may provide, such as name and e-mail address, to assist us in tracking the decare.com Web site and mobile application usage in order to improve them and our products and services offerings. Google Analytics acts as our agent, and is authorized to use the information we share exclusively to provide this service to DeCare Dental. For further information, including how to opt out, contact webmaster@decare.com.

How will information be used?

Any personal information that you provide is used for the purpose for which you provide it. For example, if you use location services to find a provider near your current location, your location is used only to facilitate that function. We may also gather quantitative user information, such as the number of users and the pages or data accessed, in order to perform administrative, technical, hosting or other functions that help us manage our Web site and deliver new functionality to you. We do not sell, license, transmit or disclose personal information that you provide to us to third parties except with the following exceptions:

Third parties

We may work with third party service providers who may place third party persistent cookies, web beacons, or similar technologies to collect anonymous information about the use of our Web sites. They are not permitted to collect any personal information, and this information will be solely used for web usage analysis for a better understanding of how you use our Web site, and/or to customize our content and advertising.

Linking to Other Sites

From time to time we will provide links to Web sites not owned or controlled by us. We do this because we think this information might be of interest or use to you. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a third party Web site does not constitute or imply endorsement by us. Additionally, we cannot guarantee the quality or accuracy of information presented on those Web sites. We encourage you to review the privacy practices of any Web site you visit.

Use of electronic mail

We may provide email links to further facilitate communication between us and you. Information collected through email may be shared with our customer service department, employees or third parties that perform services on our behalf. Unless otherwise noted, email through our Web site is not a completely secure and confidential means of communication. Non-encrypted email may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.

Health Information Exchanges

We may share your information with health information exchanges.  Electronic health information exchanges allow health care providers to view and share your health information quickly and easily — for treatment, payment or health care operations.

Health information exchanges can improve the speed, quality, safety and cost of your care. It’s also a great way to help make sure you get the right medication, and you don’t get the same tests more than once if you don’t need to. Doctors, health insurers and others using an exchange like this are required to follow the privacy and security standards set by U. S. and state laws. 

California.  In California, we’re taking part in a health information exchange called Cal INDEX. If you’re a member living in California, you’re automatically enrolled. Only participating doctors who are treating you will have access to your health records. If you or your dependents do not wish to have your health information made available on Cal INDEX, please fill out the online form at www.calindex.org/opt-out. Or you can call Cal INDEX at 1-888-510-7142.

If you have questions regarding this policy or if you would like to review or change any of your personal information we have on file, please contact Customer Service by dialing the number on the back of your ID card.

This privacy statement is effective January 1, 2014 and was most recently revised January 8, 2015. This privacy statement is subject to change. We encourage you to review it from time to time.

Consumer Privacy Protection Information