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A global leader in oral health care management



About Us

 

As a wholly owned subsidiary of Anthem, Inc., the nation's largest health benefits provider, DeCare Dental is one of the fastest growing dental benefit management companies in the United States.

Our growth can be attributed to solid global infrastructure, broad scope of solutions and an agile management team. Read more about Who We Are.


World-Class Service

 

  • Number of Claims Processed: 13.1 million claims in 2016
  • Speed of Claim Payment: 98.24% claims processed within 10 business days
  • Average Claim Turnaround: 2.64 days
  • Claims Payment Accuracy: 99.77%
  • Number of Calls to Customer Service: 4.3 million in 2016
  • Average Time to Answer Member Calls: 28 seconds

Web Tools

Check out our web tools:

Group Administrators 
  Online Enrollment
  Billing Reports Online 

Subscribers
  Claims Inquiry
  Benefits Inquiry
  Coverage Summary
  Replacement ID Cards

Dentists 
  Claims Inquiry
  Benefits Inquiry
  Coverage Summary

It's important we treat you fairly

That's why we follow federal civil rights laws in our health programs and activities. We don't discriminate, exclude people, or treat them differently on the basis of race, color, national origin, sex, age or disability. For people with disabilities, we offer free aids and services. For people whose primary language isn't English, we offer free language assistance services through interpreters and other written languages.

Interested in these services?

Call the Member Services number on your ID card for help (TTY/TDD: 711).

If you think we failed to offer these services or discriminated based on race, color, national origin, age, disability, or sex, you can file a complaint, also known as a grievance. You can file a complaint with our Compliance Coordinator in writing to

Appeals Unit, P.O. Box 551, Minneapolis, MN. 55440-0551

Or you can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights at

200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201

or by calling 1-800-368-1019 (TDD: 1- 800-537-7697)

or online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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