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Customer Service

Meeting the needs of our customers and partners is a top priority.  DeCare customer service staff field about than 4.3 million calls a year—chiefly about benefits and participating dentists—from members, group benefit administrators and dentists, and continuously delivering "best in class" service.

Almost 99 percent of those claims are processed within 10 business days, which is significantly better than the industry average.

As part of DeCare's commitment to excellence, it continuously looks to new and efficient strategies to ensure customers receive the superior service they expect and deserve.

Providing quality service to all our clients is our top priority.